Introduction

Specific Situations


Introduction

What is Whizzper?

Whizzper is an IM client developed with Java technology to be installed in a mobile phone. To put it plainly, it's something you download to your phone which allows you to IM your buddies, just as you are used to doing from your computer. The difference is you don't need your computer. You can do it from anywhere! And even better, you can consolidate all of your mobile communication in Whizzper, saving a ton of money.

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What are the requirements for using Whizzper?

Basically, you must have a phone capable of running Java mobile applications and using an Internet connection. Most phones made since 2001 fulfill these requirements. For our technical users, here are the specs:

JAVA

Data Network

Have a go. If you experience any type of problem, let us know and we will help you make Whizzper to work on your phone. See also our list of terminals to see if we've included specific information on your phone.

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Do I have to pay for Whizzper?

No! Whizzper is free for the promotional trial period. You only pay for what it costs to navigate over the internet. Check out the flat rates your operator offers. Besides, navigating over an internet connection is loads cheaper than navigating with a WAP connection. You'll thank us later.

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How do I install Whizzper on my phone?

Whizzper is simple to download via WAP.

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Where can I find Whizzper in my phone after installing it?

Whizzper will usually be filed in the Applications or Java Applications folder that can be reached from the main menu of your phone. The phone will sometimes ask you during the installation process where you wish to save Whizpper or notify you of where it will be saved.

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What does the Basic version contain?

The Basic version is a no frills version which can run on the full spectrum of terminals on the market. All of the necessary IM functionality is included. See our feature list for more details.

Once we're all connected and used to using Whizzper, more and more cool multimedia options and brand specific customised versions will become available so you can express your personal tastes with your mobile IM application.

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What are the correct APN Internet settings for my phone?

In general, for a GPRS connection to internet, you can use two different types of APN (Access Point Network):

For a correct working of whizzper we recommend using the "Pure Internet APN" , which also happens to be a cheaper connection. (What is an APN? Have a look on Wikipedia.)

To help you get the right settings we have made a settings page. Select your manufacturer or our service provider, and make sure to download and activate the correct settings for your phone.

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Specific Situations

Installation

I get an error message when trying to download/install whizzper "Application not valid..."

This error message usually indicates that your mobile does not meet the minimum requirements to run Whizzper. Please check your mobile phone capabilities against these or check our Wizard to see if we've listed any peculiarities about your terminal. We'd be happy to help out if you get desperate. Send us info on your phone model and the error message you receive.

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I get an error message when trying to download/install whizzper similar to "Invalid application data..." or "Improper Data..."

Certain terminals, such as the Sharp 770sh, require that the old version of Whizzper be removed before installing a new version. If you receive an error message similar to the one cited, erase your current version of Whizzper and reinstall the new version. Be sure to take note of your Whizzper ID and Password. You'll need them to log back in to Whizzper. Remember, when in doubt, contact us either by Email or in the Forum. Always include your phone model and the error message you receive.

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I get an error message saying "Invalid file type".

This is caused by a corrupt file download. Remove the Whizzper application from your phone and redownload Whizzper. Let us know the details if the problem persists. Include phone model and exact error message.

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I get an error message when trying to execute Whizzper saying "java... "

Let us know your mobile phone make and model and we will be in contact with you personally via SMS to promptly resolve your mobile phone's issue with Whizzper.

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Internet Configuration

I have the right settings, but still Whizzper doesn't work.

There are devices that require a special configuration in addition to the right settings. Some Nokia phones require you to activate the settings as default in all applications. In addition, some SonyEricsson phones require you to set the "Settings for Java". Motorola has a "Java Session" which needs to be configured.

Try our settings page, and if that doesn't help, please contact your service provider.

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My settings are not in your overview, but they work!

If you have settings that we don't have on our settings page, please provide us with information. We would really appreciate it and it would encourage friends with these phones to get in on using Whizzper!

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How do I enter APN Internet settings on my Nokia Series 40 phone?

Starting from the point where you have already downloaded and installed Whizzper, but perhaps you are unable to initialise:

  1. Go into Settings.
  2. Go into Configuration.
  3. Go into Personal Configuration Settings.
  4. Now, Press Add New (visible if you don't have a previous Personal Setting created) or press the Options button. When you have Pressed the Options button, choose Add new.
  5. When you have pressed Add New, you will get a new menu, which will give several Options to choose from.
  6. Now, scroll down and choose the Access point and press select. (Please note that this option is not avalible on the Nokia 3220 model and maybe on some more models, you can instead use the 'Services' option instead of the Access Point option on the Nokia 3220.) Do NOT choose the WEB option, since this will not work with Whizzper.
  7. Now go into Access point Settings.
  8. Go into Bearer settings.
  9. Go into Packet data access point.
  10. Now, enter you APN adress corresponding to your provider. Then Press OK..
  11. Go back to the Personal configurations settings menu, where you now should be able to see an Access Point selected.
  12. Now press the Options button, and then use select to activate this Access Point. (Vital that this step is performed.)
  13. Now you should be able to start Whizzper.

If you are still having problems with your Nokia S40 2.0 model of phone, please make sure that you have entered all the required information into the APN setting, concerning proxy's/users/passwords/port etc.

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Connectivity

I keep getting prompted for access to the data network

This is a Java security feature. During the Whizzper installation some of the mobiles default to “always ask” for data network access while other mobiles default to only asking the first time. In any case your mobile should have in the menu options under Java settings an option to define for Whizzper your preferred data network access security preference. We recommend that this be set to only ask the first time. This will then allow Whizzper to run only asking the first time when initiating the Whizzper session.

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I never received my temporary password via SMS.

At times the SMS interconnectivity fails for reasons outside of our control. Send us a note and we will “hand” deliver your temporary password via SMS. Don’t forget to include your complete mobile phone number, identify the country in which your mobile service contract exists and let us know which username you have chosen for Whizzper.

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Fixed IM buddies are all showing a grey (offline) status.

Whizzper does take a few seconds when starting your messaging session to connect to the fixed IM services. You should receive a notification indicating that Whizzper has connected to your given IM fixed service. At times these services experience connection delays. If you're convinced sufficient time has elapsed open the Whizzper menu to see if the " Reconnect" option is available. It may be that the connection was lost or never made to your fixed IM service provider.

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I get the message "Internet connection failure. Please make sure that your terminal's internet connection is configured correctly."

If you see this error, you most likely have the wrong settings configured on your phone. Please see this topic.

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I get the message "Unknown connection error."

If you see this error, you're phone is not successfully establishing an internet connection. You either have the wrong settings configured on your phone. In this case please see this topic. Or there may be a problem within the mobile operator data network. Try to reconnect some minutes later, (i.e. 15 min). You can exit the Whizzper application by pushing the red button or end button. The mobile operators are working hard to improve the mobile data networks, but for now they are still fairly unreliable. You may witness performance constraints during the busiest hours of the day.

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Whizzper is stuck on “Connecting to the server…”

This is most typically caused by a problem within the mobile operator data network. Try to reconnect some minutes later, (i.e. 15 min). You can exit the Whizzper application by pushing the red button or end button. The mobile operators are working hard to improve the mobile data networks, but for now they are still fairly unreliable. You may witness performance constraints during the busiest hours of the day.

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Whizzper gives me the message “Unable to connect to the server.”

This is most typically caused by a problem within the mobile operator data network. Try to reconnect some minutes later, (i.e. 15 min). You can exit the Whizzper application by pushing the red button or end button. The mobile operators are working hard to improve the mobile data networks, but for now they are still fairly unreliable. You may witness performance constraints during the busiest hours of the day.

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Velocity

Whizzper is running slow.

Most frequently we find this is caused by general data network performance problems with your mobile operator. If you have another internet application, you can try to see if the performance problem exists. You will then know whether the problem is specific to Whizzper or if it is a general data network problem related to your mobile operator. For Whizzper specific performance problems our team is monitoring the service 24x7 and receive alarms of system issues. We also highly appreciate your comments on performance issues.

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Whizzper seems to block or hang sometimes.

This could be caused by memory limitations on your mobile phone. Please try reducing the number of conversations open at one time to 3 and consider reducing the number of buddies to no more than 50. If you can’t continue use the red “hang-up” button to exit the application. As a last resort turn the phone off and on again. Please let us know if these problems are recurring.

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Moving from buddy to buddy or screen to screen is slow.

Some mobiles are very limited on the amount of memory they have available. If your mobile is experiencing performance or blocking problems, we would recommend limiting the number of buddies you have to 50 or less and limiting the number of open conversations you have to 3 or less. Other options include upgrading your mobile with additional memory or purchasing a new mobile model with more memory. Newer model phones have been tested with Whizzper and can support hundreds of buddies and numerous concurrent conversations without any performance degradation.

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Other

Whizzper returns errors similar to "javax.microedition.rms.RecordStoreException..."

Any error message containing a reference to "RMS" may indicate that your phone's internal memory has reached or is reaching its capacity. Try freeing up some space by erasing unnecessary applications or data. Keeping your phone's memory light is always a good idea to keep Whizzper performing at its best.

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Some of my Whizzper Buddies are always in red (pending authorization) status.

Remember that once you have accepted an invitation from a buddy to be aware of your status you must ask them in return to allow you to be aware of their status. Highlight the buddy in question, open the Whizzper menu, select the "Buddies" option and then select the "Authorize" option.

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I cant access my mobile phonebook when using Whizzper Invite a Friend.

Whizzper was designed to allow you easy access to your phonebook while Inviting a Friend. However, a few mobiles do not offer phonebook access from Java. You'll have to key in your friend's mobile the old fashioned way. We apologise for any inconvenience this may cause. Please let us know the make and model of any mobile that does not offer you access to your mobile phonebook from within Whizzper and we will escalate the problem to the given mobile phone manufacturer. Check the Phone Specific listings to see if your terminal has limitations with respect to accessing the phonebook.

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Whizzper is not available in my language

Let us know where you are connecting from and which language you would like to use Whizzper in and we will see what can be done.

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I know of a phone that works with Whizzper, but it's not in your overview.

If you have a phone that works with Whizzper, and it's not in our overview, please let us know! We really appreciate it and it means that friends with these phones can get in on using Whizzper!

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My problem isn't covered by this FAQ.

Let us know how we can be of assistance in the Whizzper forum, frequented by mCentric employees and users alike.

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